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1. Parties to the Contract
1.1. The parties to this contract are Grow-Your-Social by KFX Media Group, LLC (hereinafter referred to as “GYS”) and the respective client. If a party engages third parties in the execution of the contract, these third parties do not become contractual partners. Unless expressly stated otherwise, this contract does not confer any rights or protections to third parties.
1.2. GYS is not affiliated with Instagram, Facebook, or any other social media platform.
2. Scope of Application & Conclusion of Contract
2.1. All offers, services, and deliveries by GYS are provided exclusively under these General Terms and Conditions (T&Cs). They also apply to follow-up orders, even if not explicitly mentioned again. The validity of other terms and conditions is excluded unless they align with these T&Cs or have been expressly acknowledged in writing by GYS.
2.2. Offers from GYS via email, WhatsApp, phone, or any other form are non-binding.
2.3. The client places the order in electronic, written, or oral form. The order is only considered accepted once confirmed in writing by GYS, including via email. The contract between GYS and the client comes into effect with the confirmation of order acceptance.
2.4. Each client is eligible for only one trial period. Consecutive trial bookings are not permitted. GYS reserves the right to reject a trial request or offer only partial service during this period.
3. Service Description
3.1. GYS offers a service that supports follower and engagement growth on Instagram by managing accounts using real smartphones. After placing an order, clients receive instructions in their dashboard. They are required to submit the necessary information promptly. The assigned account manager starts working on the account within less than 24h ore reaches out to the customer if additional information is required. GYS reserves the right to reject any order without providing reasons, in which case payments will be refunded.
3.2. GYS cannot guarantee specific interaction rates or growth results, as Instagram account performance varies based on multiple factors, including the client’s content quality, niche, and Instagram’s current interaction limits.
The growth rate depends on these external factors, and clients have no claim for damages if the expected engagement targets are not met. GYS account managers strive to achieve the best possible results while strictly adhering to Instagram’s interaction limits for real-phone activity, ensuring compliance and long-term account safety.
3.3. GYS follows a partnership-based approach and does not lock clients into long-term commitments. If a client is dissatisfied with the results, they are encouraged to contact their assigned account manager. Additionally, clients can cancel their monthly subscription renewal at any time via their dashboard.
4. Client’s Obligations
4.1. The client must inform GYS of any special requests. GYS will attempt to accommodate these to the best of its ability.
4.2. GYS is not responsible for errors caused by incorrect or incomplete client-provided information, including unclear order instructions, difficult-to-understand voice messages, or delays in document submission.
4.3. The client ensures that their social media presence complies with all legal regulations and does not infringe on third-party rights. GYS does not conduct legal reviews and assumes no liability for unlawful content.
4.4. Clients are solely responsible for adhering to Instagram’s policies and any applicable laws. GYS is not liable for any consequences resulting from client actions.
4.5. To provide the service, GYS requires the client’s Instagram credentials. GYS does not post or claim ownership of any client accounts.
4.6. Clients must ensure their login credentials remain up to date throughout their active subscription. If login details are incorrect, GYS will notify the client, but it remains the client’s responsibility to cancel the service if they no longer intend to use it.
5. Duration of Contract
5.1. The contract applies to recurring services and is valid for an indefinite period with a minimum term of:
1 month (monthly billing plan)
3 months (quarterly billing plan)
7-day free trial (available to all new customers) .
5.2. Unless canceled before the renewal date, the contract automatically renews for the same period (1 or 3 months). Clients can cancel via the dashboard at app.grow-your-social.com under “Settings” → “Cancel Subscription.” Cancellations take effect immediately.
5.3. On cancellation of a payed subscriptions the account manager keeps working until the end of the billing cycle. On cancellation of a free trial the account manager will stop working on the account immediately. GYS advices clients to change their password after cancellation to end the partnership with GYS.
5.4. No refunds are provided for early cancellations. However, if the client has not used their subscription for an extended period, GYS may offer an extension equivalent to the unused time.
5.5. If the client does not connect their account or forgets to use the GYS platform, they will receive an email reminder. If they do not respond and fail to cancel, they are not eligible for a refund. However, on request, GYS may extend the subscription to compensate for unused time.
5.6. GYS reserves the right to terminate the contract for cause, including but not limited to:
If providing the service becomes uneconomical or unreasonable for GYS.
If the client violates these Terms and Conditions.
6. Prices, Payment, and Service Provision
6.1. GYS reserves the right to adjust prices. Clients will be notified in advance and may cancel before the price change takes effect.
6.2. Service limitations due to external factors (e.g., Instagram policy changes) are beyond GYS’s control. If such limitations persist, the client has the right to terminate the contract. GYS is not liable for these disruptions.
6.3. Delays caused by force majeure or unforeseen circumstances beyond GYS’s control (e.g., social media policy changes, technical failures) do not constitute grounds for liability. In such cases, GYS may extend delivery deadlines accordingly.
7. Right to Refuse Service
7.1. GYS reserves the right to refuse service for certain Instagram accounts, including but not limited to accounts that:
Contain unlawful content, including material that violates criminal laws, personal rights, licensing agreements, or copyright laws.
Feature political, religious, discriminatory, defamatory, or unconstitutional content, including racist, sexist, or pornographic material.
Promote or glorify violence.
Engage in betting, gambling, contests, or voting-related activities.
The client is responsible for ensuring that their order does not involve any of the aforementioned content. Before placing an order, the client must verify compliance with these terms. GYS assumes no liability for content violations caused by the client.
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